Scottsdale Segway Tours — Privacy Policy

Last updated: 10/30/25

Scottsdale Segway Tours (“SST,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, book a tour, contact us by phone/text/email, follow us on social media, or interact with us in person.

By using our services, you agree to this Policy. If you do not agree, please discontinue use.

1) Information We Collect

a) You provide directly

  • Contact & identity: name, email, phone number, mailing address.
  • Booking details: tour date/time, party size, participants’ names/ages, special notes.
  • Payment data: processed by our payment provider(s); we do not store full card numbers.
  • Communications: emails, texts, support requests, reviews, surveys.
  • Media: photos or testimonials you share or allow us to use.

b) Collected automatically

  • Device/usage: IP address, browser type, device identifiers, pages viewed, links clicked, referring URLs, time on site.
  • Cookies & similar tech: pixels, tags, local storage for analytics, preferences, and marketing (see §7).

c) From third parties

  • Booking & payment processors, review platforms, advertising partners, analytics providers, and social networks (per their policies and your settings).

2) How We Use Information

We use information to:

  • Provide, manage, and confirm bookings and customer support.
  • Process payments, refunds, and credits.
  • Communicate about tour details, safety, changes, and service messages.
  • Send marketing or promotional messages (you can opt out anytime).
  • Improve our website, services, and customer experience (analytics, testing).
  • Ensure safety and security, prevent fraud, and comply with legal obligations.
  • Request reviews and display testimonials with your consent.

Legal bases (EEA/UK visitors): performance of a contract, legitimate interests (service improvement, security), consent (marketing/cookies), and legal compliance.

3) Sharing & Disclosure

We do not sell personal information. We share only as needed to operate our business:

  • Service providers/processors: booking & payment platforms, SMS/email vendors, analytics and advertising partners, web hosting. They may only use data on our instructions.
  • Business operations: professional advisors, insurers, auditors.
  • Legal & safety: if required by law, to protect rights, safety, or prevent fraud/abuse.
  • Business transfers: in connection with a merger, acquisition, or asset sale.

4) Text Messages & Calls

If you provide a mobile number, you may receive transactional texts (confirmations, reminders, updates) and, with consent, marketing texts. Message/data rates may apply. You can opt out of marketing texts at any time by replying STOP; for help, reply HELP. Transactional texts may still be sent to complete your booking.

Calls may be monitored or recorded for quality and training where permitted by law.

5) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.

6) Data Retention

We retain information only as long as necessary for the purposes described in this Policy (e.g., to provide services, comply with law, resolve disputes, and maintain business records). When no longer needed, we anonymize or securely delete it.

7) Cookies & Analytics

We use cookies and similar technologies to:

  • remember preferences and improve site functionality,
  • understand usage via analytics (e.g., Google Analytics),
  • support advertising/retargeting on our site and others.

You can manage cookies via your browser settings and (where available) our cookie banner. Opting out may affect some features. To control Google Analytics, you can use Google’s opt-out tools. Do Not Track signals are not consistently recognized; we treat them like other users’ settings.

8) Your Choices

  • Email marketing: click unsubscribe in any marketing email.
  • SMS marketing: reply STOP at any time.
  • Browser cookies: adjust your browser settings or our cookie banner.
  • Access/Update: contact us to access, correct, or delete certain information (subject to legal exceptions).

9) State & International Privacy Rights

Depending on where you live (e.g., California, Virginia, Colorado, Connecticut, Utah; EEA/UK), you may have rights to request:

  • access to and a copy of your data,
  • correction or deletion,
  • portability (a machine-readable copy),
  • restriction or objection to certain processing,
  • withdrawal of consent (for example, marketing),
  • appeal a denied request (where applicable).

To exercise rights, see §12 Contact Us. We will verify your identity and respond within required timeframes. Authorized agents may act on your behalf where allowed by law.

We do not use or disclose sensitive personal information for purposes that require a “limited use” opt-out under California law.

10) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; please use care when sharing information online.

11) Third-Party Links & Social Features

Our site may link to third-party websites, booking engines, or social networks. Their privacy practices govern information you provide to them. We encourage you to review their policies.

12) Contact Us

Questions, requests, or concerns about privacy?

Scottsdale Segway Tours
Phone: 855-SEG-TOUR (855-734-8687)
Email: privacy@[yourdomain].com
Mailing Address: [Company Address], Scottsdale, AZ [ZIP]

When contacting us, please include your name, contact method, and your request.

13) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date shows when changes were made. Material changes will be posted on this page and, where required, we will notify you and/or request consent.

14) Additional Disclosures for California Residents (CPRA)

  • Categories collected in the last 12 months: identifiers (name, email, phone), commercial information (bookings), internet activity (usage/cookies), geolocation (approx. IP), audio (call recordings, if applicable), and inferences for marketing segmentation.
  • Purposes: as outlined in §2.
  • Sources: you, your devices, service providers, partners.
  • Sharing: we may “share” personal information for cross-context behavioral advertising (e.g., with ad partners). You may opt out of such sharing via cookie preferences or by contacting us.
  • Non-discrimination: we will not discriminate against you for exercising privacy rights.

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