FAQ - Discover Scottsdale Segway Tours

Question 1

What should I wear on a tour?

Accepted Answer

Information about appropriate attire for tours.

Question 2

What is a Segway, and how does it work?

Accepted Answer

Information about Segway technology and operation.

Question 3

How do I learn to ride a segway?

Accepted Answer

All riders are required to participate in a 15-25 minute training and orientation in a large, controlled parking lot at the start of every tour to ensure the safest and most enjoyable ride for everyone. Tour guide will demonstrate and go over safe Segway operation as well as emergency stops before spending time working with each rider individually on basic operations. Guests will not leave the designated space and the tour will not begin until everyone is comfortable and confident on the Segway. All riders are required to wear a helmet, which is supplied free of charge.

Question 4

How fast do Segways go?

Accepted Answer

Information about Segway speed capabilities.

Question 5

Are tours ever canceled due to weather?

Accepted Answer

Information about weather-related tour cancellations.

Question 6

What is the best day to take a tour?

Accepted Answer

Any day is fun, but Monday–Thursday is generally the quietest. Downtown is lighter on events and festivals midweek, so paths are clearer and stops are easier.

Question 7

Do I need a reservation?

Accepted Answer

Information about reservation requirements.

Question 8

What time should I arrive?

Accepted Answer

Please arrive at least 10 minutes before your scheduled start time. Early arrivals help us complete check-in and training smoothly—so the tour can start on time and the fun begins sooner.

Question 9

How many people are in each tour?

Accepted Answer

Information about tour group sizes.

Question 10

Where does the tour start?

Accepted Answer

Upon completing your tour reservation, you will receive a confirmation email notifying you of pertinent tour information, including your meeting and starting location.

Question 11

How will I be able to hear the tour guide?

Accepted Answer

Scottsdale Segway Tours uses VOX Networks System headsets. We will provide each rider with a headset unit, so that you will be able to hear your tour guide's commentary and instructions.

Question 12

Can I bring a purse or bag?

Accepted Answer

Each Segway includes a small handlebar bag for essentials like medication, wallet, phone, or a compact camera. Please leave purses, bags, and backpacks at home or locked in your vehicle. Scottsdale Segway Tours is not responsible for lost or stolen items.

Question 13

Will there be food available?

Accepted Answer

We provide complimentary bottled water on all tours. We do recommend that you eat something before you arrive for your tour, as food is not provided.

Question 14

Are restrooms available?

Accepted Answer

Please use the restroom prior to your tour start time. There will be a restroom stop approximately 30 minutes into your tour, but there is no restroom at our tour starting location.

Question 15

Do I really need to leave a tip?

Accepted Answer

In our industry it is customary to tip tour guides 18-20% if you are pleased with your tour and receive excellent service. Our tour guides work hard to perfect tour routes, training techniques, and the information they provide to you throughout the tour to ensure each guest has a safe and memorable experience. As such, gratuity is greatly appreciated!

Question 16

Are private tours given? Do you ever participate in corporate events or private parties?

Accepted Answer

Yes. In addition to tours, Scottsdale Segway Tours handles corporate events, team building functions and private parties. Call 855-SEG-TOUR to book your special event! From Microsoft to Allergan, when Fortune 500 companies come to Scottsdale to play, they use Scottsdale Segway Tours to entertain their employees, guests and clients.

Question 17

Do you have Gift Certificates?

Accepted Answer

Of course we do! Gift Certificate purchase is available by calling 855-SEG-TOUR, or online by clicking here, and choosing Gift Card from the drop down menu.

Question 18

Do you sell Segways?

Accepted Answer

No. To ensure the quality of our services, we focus solely on Segway Tours and Special Events, not sales.

Question 19

Alcohol and Medications

Accepted Answer

Scottsdale Segway Tours will refuse service to anyone who is suspected to be under the influence of alcohol, banned substances or prescription medications that warn against equipment operation.

Question 20

What is your Best Price Guarantee Policy?

Accepted Answer

If you see a comparable tour advertised for a lower price, please let us know at the time of booking, so we can verify and beat that price. We pride ourselves on not only being the best tour company, but also always trying to offer the best value to our customers. Please understand there are certain holiday and spring time blackout periods where due to unusually high volume we may not be able to discount our services.

Question 21

Cancellations, Changes and No-Show Policy

Accepted Answer

Although tours are non-refundable, we have a 100% flexible re-scheduling policy. We realize that things happen. Changes to your booking will be done free of charge, but must be made AT LEAST 24 hours in advance of your scheduled tour. If you are a No-Show and no advance notification of your absence is given, you will not be allowed to reschedule and no credit will be given. If you have any issues with your scheduled tour time or date, please call Scottsdale Segway Tours at 855-SEG-TOUR and we will be happy to help you reschedule. In the event of inclement weather, we reserve the right to move your tour time up to 3 hours in either direction. If your tour is canceled due to weather, we will reschedule you on the next available tour or you will have a full credit to use with no expiration.

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